Please try and ask all questions about items or shipping at least 24 hours prior to the closing so we have time to go inspect the item if necessary. We will do our best but often time or the homeowner simply does not allow extra trips to the houses before the pickups.
Pickups are scheduled 9/19. Unless alternate shipping or delivery is arranged. YOU ARE RESPONSIBLE to make sure you have availability to pickup your items! We know things can happen so we will work with you to get an alternate time or date that works only if time allows. Additional pickup dates or times are NOT guaranteed beyond what is set above. If you know you are unavailable for the pickup day please message and see if we can arrange an alternate day for you otherwise please don't bid. We reserve the right to sell any item to another interested buyer if you miss the scheduled pickup. Bidders with a large volume of items or hard to remove items may need to be scheduled on a separate day or time so it is important to follow the instructions you receive when bidding closes. You are also required to remove ALL items as part of your lot. We will no longer be able to have items left behind. There is a minimum $5 fee PER LOT if you would like to leave things behind so be prepared to remove everything. Unfortunately due to the great deals you are getting it often costs us more than we make to dispose of the items left behind. The purpose of these sales is to completely liquidate our clients property and we unfortunately still need to remove the items at our own time and expense.
Anyone not paying for items or missing pickups will not be permitted to bid on future auctions. Pickup days are always included before you bid so we are not responsible if you didn't know what is required. Our clients have deadlines to clean out their houses so it is important things get removed in a timely manner. It is very costly for us to have to deal with left over items. If you miss pickups we may have to move your items to our warehouse in Cheektowaga, NY. A fee of $10 or 25% minimum is added for moving and items not picked up will continue to accrue charges of an additional 10% weekly in storage fees. After 30 days your items are donated or re-sold and no refund will be issued. You will not be allowed further bidding on any other auctions unless your fees owed are paid in full regardless whether or not you received your item. By bidding you are agreeing to these terms and to purchasing these items. We work on an honor system that you will abide by the terms. The auctions will not work if people are allowed to bid and not follow through. We can no longer be responsible when people do not read and follow the bidding rules or didn't understand them.
We can ship or deliver all available items whether it is listed as "shipping available" or not but you are responsible for all associated fees. If you do not arrange shipping before bidding the fees can be calculated at the end, however, we can not cancel a sale if you change your mind because of shipping/delivery cost. There will be 2% - 10% min. fee added to items being shipped to cover packaging and processing in addition to actual shipping charges. We will no longer ship items unless the combined purchase being shipped is at least $30 before shipping costs are added. If you have items from multiple auctions we can combine them, hold items until you purchase from another auction or we will have to charge you the difference. Any items we are holding more than 30 days will be canceled and you will not receive a refund.
If you cancel the sale for any reason a 25% restocking fee is assessed. No exceptions. Non-payment will mean you can not bid on any future auctions until resolved. We unfortunately incur costs to move the items to our warehouse and will have to re-sell at another date or we donate them.
All items are sold AS IS. We are selling items for our clients and not our personal property. We are not able to place any guarantee or warranty. We are often using information provided by the property owner which occasionally (although unintentional) they give us wrong information. We make no guarantees of accuracy. It is your responsibility to thoroughly inspect your items before you remove them from the pickup site. Once you leave with your purchase the sale will be considered final. We payout to our client immediately following the pickups, therefore, we cannot refund items or take returns for any reason. Once you remove the item all sales are final!
The authenticity is added if known. For example (silver tea set is descriptive only unless "sterling" silver, pure silver or S925 is stated) Don't assume gold, silver or other descriptor to be a guarantee of quality or value unless clearly stated as such in our description. You can inspect your items but we will not allow cancelled sales unless we have an error in our description.
Cash, Credit and Debit accepted but no checks please! If you wish to pay cash or charge you can pay when you pick the items up. If you wish to pre-pay you can send your invoice balance to pay@stewartestateswny.com through Paypal and Venmo or pay via this link paypal.me/stewartestates Since we are not offering guarantees or warranty for your items there is no buyer protection allowed through Paypal. If you switch to the "goods and services" option we will not accept the payment. NO EXCEPTIONS! Any attempts to reverse payments through Paypal or Credit company will be a civil matter and you will be banned permanently from any further auctions. We incur an additional penalty when items are disputed therefore you agree to the sale being final after you inspect and remove your item from the pickup location without exception.
To be notified of sales you can follow us on Facebook.com/StewartEstatesWNY there is an email signup form on that page or at our website. www.WNY.estate
